FAQs
1. What products does Martin Fella offer?
Martin Fella offers a selection of stylish and practical bags and accessories, including women’s handbags, shoulder bags, crossbody bags, mini purses, and girls’ fashion bags. Our collection is designed for everyday use, casual outings, special occasions, and gifting.
2. Do you offer shipping within Australia?
Yes. We currently ship only within Australia.
We do not currently offer international shipping.
3. How long does delivery take?
Orders typically take 5–8 business days to arrive.
This includes:
- Order processing: 2–3 business days
- Transit time: 3–5 business days
Delivery times are estimates and may vary due to courier delays, public holidays, weather, or other circumstances outside our control.
4. When will my order be processed?
Orders are generally processed within 2–3 business days after your order has been successfully placed.
Orders are not normally processed on weekends or Australian public holidays.
5. Will I receive tracking information?
Yes. Once your order has been dispatched, tracking information will be provided when available. Please allow some time for tracking information to become active after dispatch.
6. What payment methods do you accept?
We accept several payment methods, including:
- Visa
- Visa Electron
- Mastercard
- American Express
- Discover
- JCB
- Diners Club
- Maestro
- PayPal
Available payment methods will be displayed during checkout.
7. Can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible after placing it. We will do our best to assist, but changes or cancellations cannot be guaranteed once an order has entered processing or has been dispatched.
8. What if I entered the wrong shipping address?
Please contact us as soon as possible if you notice an incorrect or incomplete shipping address.
If the order has not yet been processed, we may be able to update the address. Once an order has been processed or dispatched, changes may no longer be possible.
9. What should I do if my order is delayed?
Our estimated delivery timeframe is 5–8 business days. If your order has not arrived after this timeframe, please contact our support team with your order number so we can assist you.
10. What if I receive a damaged or incorrect item?
If your order arrives damaged or you receive an incorrect item, please contact us as soon as possible with your order number and relevant photos. Our team will review the issue and help you with the next steps.
11. How can I contact Martin Fella?
Name: Martin Fella
Phone number: +61 411 641 269
Email: Support@Martinfella.shop
Address: Martin Fella, 556 Queensberry Street, North Melbourne VIC 3051, Australia
12. Do you offer international shipping?
No. At this time, Martin Fella ships within Australia only. International orders are not currently available.